Privacy Policy

1. Introduction

Video2X (“we”, “our”, or “us”) operates the website video2x.app. This Privacy Policy explains how we handle information when you use our service.

2. Information We Do NOT Collect

Video2X is a browser-based tool. Your video and image files are processed entirely within your browser using local browser APIs and model runtimes. We do not upload, transmit, store, or access your media files, image pixels, video frames, audio, or enhanced output files in any way. We also do not collect file names, local file paths, raw error stack traces, or your name and email address.

3. Information We May Collect

We collect usage data through third-party analytics services (Google Analytics and Microsoft Clarity) to understand how visitors use our website and how well the upscaling tool works. This may include:

• Pages visited and time spent on pages
• Browser type, device type, and operating system
• Referring website or search terms
• General geographic location (country/region level)
• Technical attributes derived from the videos you process locally: file size, duration, resolution, file extension, codec, HDR flag, selected quality level, the processing backend and runtime used, processing time, whether processing succeeded or failed, a diagnostic code for failures, and whether the download button was clicked
• Coarse technical attributes derived from images you process locally: file extension, file-size bucket, input and output pixel buckets, automatically selected model tier and model scale, the processing backend and runtime used, whether the input was reduced for browser memory safety, whether processing succeeded or failed, a diagnostic code for failures, and whether the download button was clicked

This data is aggregated or pseudonymous. We use it to measure usage and improve reliability, not to identify you by name.

4. Cookies

Google Analytics and Microsoft Clarity may use cookies, pseudonymous identifiers, or similar technologies for analytics purposes, and we may use similar technologies to remember your language preference. You can disable cookies in your browser settings at any time.

5. Third-Party Services

We use Google Analytics and Microsoft Clarity to analyze website traffic and tool usage, including session replay of interactions with the website interface (not your video or image content). These services have their own privacy policies governing their use of data.

6. Data Security

Because your video and image files are processed locally and are not uploaded to our servers, the risk of your media files being exposed through our service is greatly reduced. The website is served over HTTPS to protect data in transit.

7. Children's Privacy

Our service is not directed to children under 13. We do not knowingly collect personal information from children.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.

9. Contact Us

If you have questions about this Privacy Policy, please contact us at support@video2x.app.